Welcome to our FAQ, where we shed a little sunshine on everything you need to know about PINUA in Australia 💛
Customer Care & FAQ – We answer your questions!
OUR SWIMWEAR
Oh yes! Every PINUA piece is 2-in-1, so you can switch styles depending on your mood, your plans or your cocktail :) Some styles, like the FERRET, even have removable straps to adapt to your look.
Treat it like a summer memory:
Hand wash in cold water
No tumble dryer, no ironing
Dry flat, in the shade
And above all, with lots of love 💛
Our swimsuits are proudly made in Portugal, with Italian fabrics, in specialised workshops known for their craftsmanship and high quality standards.
We use a premium Italian fabric designed specifically for swimwear: durable, comfortable and ultra flattering. Our fabrics are OEKO-TEX® Standard 100 certified, a label guaranteeing they are free from harmful substances, for you and for the planet.
Each piece of jewellery on our swimsuits is carefully made in Spain, for a chic, sunny and high-quality detail.
Yes, but be careful with chlorine and chemicals, which can fade the colours. Rinse it well in fresh water straight after.
Email us at contact@pinua.au to be the first to know when it's back in stock.
SIZING & FIT
Every PINUA swimsuit is designed to hug your figure!
👉 Check our size guide on each product page.
Between two sizes? Email us at contact@pinua.au, or even better, book a free try-on in Byron Bay 💌
Our swimsuits fit true to size, but some styles are more fitted than others. Everything is detailed in the product descriptions to guide you.
ORDERS
Once your order is confirmed, you'll receive a confirmation email (check your spam folder just in case!). We prepare everything with love within 24 to 48 hours (excluding weekends and public holidays).
Yes, but be quick! Email us within 2 hours of your purchase at contact@pinua.au. After that, your swimsuit is already on its way 📦
Check your spam folder. Otherwise, contact us with your name, order number and email, and we'll get back to you super quickly!
SHOWROOM, TRY-ON & SWIM PARTIES
Yes! Book a free, private try-on at our showroom in Byron Bay (NSW 2481). Allow around 45 minutes to try the full collection with personal fitting advice. There's no obligation to buy, and you can take your favourites home on the day. The address is sent once your booking is confirmed.
A private swimwear party at home! Gather 6 to 10 friends and we bring the whole collection, a clothes rack and fitting advice to you, in Byron Bay, Suffolk Park, Bangalow, Mullumbimby, Brunswick Heads, Lennox Head and across the Northern Rivers. It lasts around 2 hours, it's free for the host and all guests, and the host gets perks as a thank-you. Perfect for birthdays, hens parties or a girls' trip.
SECURE PAYMENT
Yes, 100%! All transactions are protected. Your payment details are encrypted and never stored.
DELIVERY
Orders in Australia are shipped from our local stock in Byron Bay, NSW. We also ship worldwide.
Shipping costs depend on your location in Australia and are calculated at checkout, in AUD.
Any free shipping offer is shown at checkout. Subscribe to our newsletter and follow @pinua.au on Instagram so you don't miss our offers.
As we ship from Byron Bay, delivery times depend on your location in Australia. The estimated delivery time is shown at checkout.
INTERNATIONAL SHIPPING & CUSTOMS
Not for orders delivered in Australia, as they ship from our local stock in Byron Bay. For other countries, local duties and taxes may apply and are set by your local customs office.
Contact your local customs office directly. And don't worry, we're here to help if needed.
RETURNS & EXCHANGES
Of course! You have 14 days after delivery to change your mind. Contact us at contact@pinua.au with your name and order number.
Please note: sale items, end-of-line items and gift cards are not refundable. You will receive store credit instead.
Return shipping costs depend on your location in Australia. Email us at contact@pinua.au and we'll guide you through the easiest option.
The item must be:
✔️ Unworn (try it on at home over your underwear 👙)
✔️ With the PINUA tag and hygiene liner still attached
✔️ Free from stains, odours or sunscreen marks
Of course! If the size or style isn't right, we'll exchange it (subject to availability). Otherwise, we'll offer you store credit or a refund.
CUSTOMER CARE & SOCIALS
Email us at contact@pinua.au or call/text +61 451 059 738. We love chatting with you!
BECOME A STOCKIST (B2B)
Oh yes! We love working with sunny, independent and committed boutiques, in Byron Bay and across Australia.
👉 Email us at contact@pinua.au to talk about wholesale or consignment.
JOIN THE PINUA TEAM
Yes, and we'd love to meet you!
We're always looking for creative, enthusiastic and motivated people to join the PINUA adventure.
👉 Send us your application (CV + a short note) at contact@pinua.au
NEED HELP?
No worries! Email us at contact@pinua.au, slide into our DMs on Instagram @pinua.au, or use our Contact page. We're here for you ❤️

