Refund policy

Return Policy

14-Day Reflection Period

If you wish to return an item, please contact us by email within 14 days of receiving your parcel. Don't forget to include your order number as well as the email address associated with your purchase. We will then guide you through the process. Once your return is accepted, your refund will be issued within 14 business days to your original payment method.

For customers in Australia, the same conditions apply as in France (14-day reflection period). Please contact us beforehand at contact@pinua.au before sending anything back. Return shipping costs will be communicated to you by email based on your situation.

Exceptions or Non-Returnable Items

Items on sale, discontinued items, and gift cards are not returnable.

Return Conditions

The swimwear must be returned in its original condition, with its packaging, hygiene liner, and PINUA tag.

We cannot accept a return if the item is:

• Washed, worn, or damaged
• Showing traces of deodorant, perfume, makeup, or other stains
• Missing its hygiene protection sticker

In these cases, we will not be able to accept the return.

To process a return, please contact us beforehand:

• France and rest of the world: contact@pinua.fr
• Australia: contact@pinua.au

Please note that returns must be sent to the following address, depending on your country:

📍 France and international: OZEANOA DESIGN, 36 Chemin Las Coulines, 31450 Odars

📍 Australia: 7 Cooper St, Byron Bay NSW 2481, Australia

Items returned without prior request will not be accepted.

Return Shipping Costs

France

• Return: €5.90, free from €300 of purchase (incl. tax)

Europe
(Germany, Belgium, Netherlands, Luxembourg, Austria, Spain (excl. islands), Italy, Portugal, United Kingdom, Denmark, etc.)

• Return: €9.90 (incl. tax)

Overseas French Territories (DOM-TOM)
(Guadeloupe, Martinique, Réunion, Mayotte, French Polynesia, etc.)

• Return: €12.90, free from €350 of purchase (incl. tax)

Australia

• Return: shipping costs communicated by email after contacting contact@pinua.au

International (other countries)

• Return: €19.90 (incl. tax)

The fastest way to get a new item is to return the original item and place a new order once the return has been accepted.

Contact for any return-related questions:

• France and international: contact@pinua.fr
• Australia: contact@pinua.au

Items Purchased In-Store

Items purchased at our physical points of sale cannot be returned, exchanged, or refunded through our website.
Our stores are operated by independent retailers who apply their own terms of sale.
For any request regarding a product purchased in-store (return, exchange, after-sales service, refund), the customer must contact the point of sale where the purchase was made directly.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and offer you an appropriate solution.

Exchange, Store Credit, or Refund

Once your return is accepted, you will have the choice between:

• Store credit to use on a future order
• A refund
• If you would like an exchange, please contact us to check product availability.

If you're unsure which option to choose, feel free to contact us — we'll be happy to advise you!